Hum… to little to late!  Every since the merger back in 05 it’s been downhill spiral ever since.  I don’t know who was doing the thinking that this was going to be good for the customers benefit.  It was a disaster in the making!!  Two entirely different cultures and systems being one?  The only ones that got anything out of this were the Board members, who I assume have fattened his or her pockets and moved on watch the whole thing circle the drain!  The customer suffered all the way through the transition and will continue to do so with thinking that’s going on today.  The NEXTEL phones are still over priced, which makes you think the NEXTEL portion will be fading off sooner than later.  I guess that’s the whole idea?  So what happens when the NEXTEL radio licenses expire in 2010.  I guess those left on NEXTEL will have to migrate over to the Sprint side or bail entirely for the other carriers.  Perhaps this was the plan all along?  Suck punch the customer into thinking they were getting a much better everything, then pulling the rug out from under them!!  The Sprint network is swiss cheese coverage, the customer service aspect is an absolute tragedy.  It’s so bad, you might as well not have any!  When I call Customer Service I record the conversation to make sure what I’m getting will show up on my bill.  Otherwise you’re at the hands of some nit-whit on the phone that does not give a darn.  Some changes require 2 – 3 follow-up calls and it’s still wrong.  I’ll be one of those leaving for better service sooner than later because I’ve had it!  See you Sprint, we wont miss you in Reston, VA I’m for the fewer cars on the road!!

Ralph a prvious poster is absolutely correct.  This company has lost it’s way in the business world.  It doesn’t matter who the CEO is, nothing will improve until they fix CUSTOM NON-SERVICE.. After 7 years with them I am moving on because about the only good thing I can say about them is that I don’t get more than one or two dropped calls per month - no matter where I am in the country.

During all the years I was in business I made sure my customer service was my top priority because they are the best salesman you have.... Sprint spends more money on trying to find new customers than they do on keeping their current customers - SO THEY LOSE Customers every mont.

Ralph a prvious poster is absolutely correct.  This company has lost it’s way in the business world.  It doesn’t matter who the CEO is, nothing will improve until they fix CUSTOM NON-SERVICE.. After 7 years with them I am moving on because about the only good thing I can say about them is that I don’t get more than one or two dropped calls per month - no matter where I am in the country.

During all the years I was in business I made sure my customer service was my top priority because they are the best salesman you have.... Sprint spends more money on trying to find new customers than they do on keeping their current customers - SO THEY LOSE Customers every month